The Union Street Guest House is in some hot water today due to their Yelp policy. The hypersensitive hotel fines guests $500 for every negative review that is left on Yelp. This extends to wedding parties that put down hefty deposits. Needless to say, the Internet army has massed and is taking the hotel to task.
The policy is actually a funny read, even though they have lost their damn mind. “If your guests are looking for a Marriott type hotel they may not like it here,” the policy says. “If you have booked the Inn for a wedding or other type of event anywhere in the region and given us a deposit of any kind for guests to stay at USGH there will be a $500 fine that will be deducted from your deposit for every negative review.”
Good news to those that take down their negative review. They will refund the fine. I’m beginning to wonder if Union Street Guest House has ever heard of social media. The place is quick to respond to any negative criticism, often times accusing the reviewer of making it all up.
Sure, I’m going to take time out of my day to post up a bad review of my experience, but it’s all going to be bs. Well congrats Union Street, you now have unleashed the horde of Internet trolls. Some of the reviews are pretty humorous.
Here’s one from Blake B.:
The rooms… well, under a blacklight, they look like a charlie sheen bender as seen by CSI:NY.
You’ll stay warm tonight as there are plenty of bedbugs to keep you company.
I’ve stayed in flophouses that were cleaner than this dive….
The facilities remind me of the experience of inviting Andy Dick to your party…
If you’ve stayed here, get yourself checked for hepatitis.
Fortunately, the back alley behind the neighborhood bar offers a much preferable experience.
Someone had fun. The lesson here? If you have a terrible hotel, close up shop. If you actually care about the customer’s experience, a $500 fine policy for Yelp reviews is going to earn you exactly what you deserve. 473 reviews and a 1-star rating. You know how they say all press is good press? They made an exception for ignorance such as this.